Security Policy

Reporting a Vulnerability

We take the security of our platform seriously. If you believe you have discovered a security vulnerability, we encourage you to report it to us responsibly.

Email: support@glassdelivered.co.uk
Contact Page: https://glassdelivered.co.uk/contactus

We will acknowledge receipt of your report within 2–3 business days.

What to Include in Your Report

• A clear description of the vulnerability
• Steps to reproduce the issue
• Any relevant screenshots or proof-of-concept code
• The potential impact of the vulnerability

Our Commitment

• We will review all legitimate reports and respond promptly
• We will work to fix verified vulnerabilities as quickly as possible
• We will keep you informed about the progress of the fix

Responsible Disclosure Guidelines

• Do not exploit the vulnerability beyond what is necessary to demonstrate it
• Do not access, modify, or delete data belonging to others
• Do not perform actions that could negatively impact the availability of our services
• Do not publicly disclose the issue until it has been resolved by us

Scope

• Website and web applications
• APIs and backend services

Out of Scope

• Spam or social engineering attacks
• Issues requiring physical access to a user’s device
• Reports without sufficient detail to reproduce

Legal Safe Harbor

• Act in good faith
• Follow this policy
• Report vulnerabilities responsibly

Updates

We may update this policy from time to time. Please check this page periodically for any changes.

Thank you for helping keep our platform secure.